In the midst of an ever-evolving healthcare landscape, technology has played a crucial role in improving the quality of care provided to patients.
With the introduction of Engage Mx, a new AI-driven solution in the private healthcare industry of South Africa, doctors can now offer a more proactive and personalised approach to managing their patients, especially those with chronic conditions.
Engage Mx is an intelligent software that integrates with a doctor's practice management application (PMA) and serves as an AI-driven smart assistant for the management of chronic patients and patients due for screening. This innovative solution identifies non-compliant patients and recalls them back to the doctor's practice, empowering doctors to provide proactive, personalised healthcare to every single patient at scale, without the need for additional work. The launch of Engage Mx is a significant step forward for private healthcare in South Africa, as it addresses some of the pressing challenges that doctors face when managing patients with chronic conditions. According to a recent survey, about 80% of healthcare costs in South Africa are attributed to chronic conditions such as diabetes, hypertension, and cardiovascular disease. These conditions require ongoing management, monitoring, and treatment, and the burden of care often falls on doctors.
However, with Engage Mx, doctors can now provide a more proactive approach to managing chronic patients. The software tracks patients' medical histories and flags any gaps in care, such as missed appointments or overdue tests. It also sends automated reminders to patients to schedule appointments or tests and generates personalised care plans for each patient based on their medical history and condition. Dr Erika Kleynhans, a general practitioner in Pretoria, has been using Engage Mx in her practice for the past six months and has already seen a significant improvement in patient outcomes. "Before Engage Mx, I had to rely on patients to remember to come back for appointments or to schedule follow-up tests, which often led to gaps in care and a decline in their health outcomes. But with Engage Mx, I can now track and manage all my patients' care in one place and provide them with the personalised care they need to stay healthy."
Engage Mx is not only beneficial to patients but also to doctors. It increases practice revenue, improves practice sustainability and reputation, and provides good medico-legal protection. By providing a more proactive approach to managing chronic patients, doctors can reduce the risk of medical malpractice claims and improve their medico-legal protection.
Furthermore, Engage Mx can help doctors optimise their practice's revenue by identifying patients who are due for screening and recalling them back to the practice. This can lead to increased revenue through additional consultations and tests.
Dr Kleynhans also noted that Engage Mx has improved the efficiency of her practice. "Before, I would spend hours each day managing my patients' care, tracking their medical histories, and sending out reminders. But with Engage Mx, all of that is automated, which frees up more time for me to focus on providing quality care to my patients." In addition to chronic care management, Engage Mx also help doctors build stronger relationships with their patients. Overall, Engage Mx is a game-changer in the private healthcare industry of South Africa.
With its AI-driven smart assistant, doctors can now provide proactive, personalised care to their patients at scale, without having to do any additional work. The solution is beneficial to both patients and doctors, and it has the potential to revolutionise the way healthcare is delivered in South Africa. As the healthcare industry continues to evolve, it is essential to embrace technology and innovation to improve patient outcomes.